Hi joejho2727,
The seller has responded to you and offered another solution to solve this issue.
Seller's message:
"Hi,there Thanks for your message and sorry for that. I chased the item online,it shows the package hasn't arrived in Thailand yet,it has been long time. Should I refund the money or resend a new one for you? Thanks for your time and sorry again. Best regards sweetpigster"
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Centre. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.
You can also view the details of this case in the Resolution Center.