A Mystery Shopper is a person that has been assigned a job from an agency to go to a particular shop and critique the customer service given by that store. It is invaluable for larger chains to see if their staff are doing their job correctly or to locate a potential problem. But not only do you need to do the mystery shop, you need to retain all the information gathered on the mission (such as the sales persons name, how they greeted you, how long it took to be served etc) and wrote it all up in a fairly detailed report which has to be submitted back to the agency usually within a 24 hour period.
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