Around 1990, in order to meet the needs of the market, many companies began developing SFA (sales force automation systems), then focused on CSS (Customer Service System) for development and promotion. By 1996, some companies combined the two systems, SFA and CSS, plus marketing, Field Service. On this basis, combined with CTI (Computer Telephony Integration) to form one set of sales and service of call center (Call Center), by which today’s CRM system is formed. Since 1999, with the emergence of electronic commerce, CRM had been developed to the direction of eBRM /eCRM. According to the trend of the world's leading companies, the global CRM market has been growing with 50% annually in recent years. The sales of global CRM market were 13 billion U.S. dollars in 2000, which jumped to 67 billion U.S. dollars in 2004 and 238 billion U.S. dollars in 2009. Currently, the systems of analysis, consulting and integration services has become a vital new force in the CRM market, whose annual growth rate is a staggering 88% to produce a great impact on enterprises, especially, travel agents. Therefore, the CRM system plays an important role in the construction of information management for travel agents. See fig2.