Let customer understand the updates

Let customer understand the updates in time.
Is customer aware of every steps of our actions taken?
(Tool scan/Repair/Maintenance status/Reports…)

Confront a difficult situation or issue
Is there any issue/bad news you don’t want to let out? Do you
hope it would be disappeared soon? Will it be disappeared?

Recall or correct what you had promised
Before it’s too late for our customers to react. Customers can accept the other solutions.

Results (English) 3:

让客户及时了解更新。客户意识到我们采取的每一步行动的每一步？（工具扫描/维修/维护状态/报告…）面对困难的情况或问题有什么问题/坏消息吗？你不想泄露出去吗？你…吗希望它会很快消失？它会消失吗？回忆或纠正你曾经答应过的在为时太晚了，我们的客户作出反应。客户可以接受其他解决方案。