Customer Service budgets include the following:
Select one:
a. Overheads, Training and tax payments
b. Overheads, Employment costs;
c. Training, coaching and supporting staff
d. Employement costs, Coaching and mentoring systems
Question 12
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What are 2 of the 5 fundamental elements of Quality Customer Service?
Select one:
a. Build a customer Service strategy and WHS system
b. Identify and understand your customers, Recruit and manage the right people
c. Have a good code of practice and QCS Standards
d. Understand your target market and operate an ethical business