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UPS has been rated "America's most admired mail, package and freight delivery company" for
sixteen consecutive years by surveys conducted by Fortune magazine, and in 1998 was named
"world's most admired" in the same category. United Parcel Service (UPS) is one of America's
ten largest airlines. It is the largest private user of cellular technology on earth. Its drivers' handheld computers make a million wireless calls a day. UPS also handles about six percent of the
nation's daily gross domestic product. The $24 billion company (see Table 1 for historical
financial data) has 330,000 employees, delivering 12 million packages a day to seven million
customers. Company revenues for the quarter ending March 31, 1999, totaled $6.33 billion, up
8% compared to the $5.86 billion reported for the same period in 1998. Net income for the 1
st
quarter rose to $499 million compared to the $352 million reported for the same period in 1998, a
42% jump. As the world's largest package distribution company, UPS transports more than 3
billion parcels and documents annually (See Table 2 for industry data). UPS operates more than
500 aircraft, 157,000 vehicles and 2,400 package and sorting centers to provide service in more
than 200 countries and territories (see Appendix 1 for facts). The company is committed to
serving the needs of the global marketplace. James P. Kelly,
1
chairman and CEO, explained the
goals of UPS in the new global information world:
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