IT Administration
• Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed
when required.
• Provide general administrative support to the IT Support Team and Director of Learning Technologies.
• Maintain staff accounts for email, VLE, management information system and action approved user
account updates.
• Provide email support for parent queries relating to The School Portal and general IT access.
• Conduct a daily IT checklist for each individual site in order to proactively prevent regular or common
faults.
Technical skills and knowledge:
• Windows 2000, XP and Windows 7
• MS Exchange, Active Directory and other mail protocols such as IMAP
• Microsoft Office 2003 onwards and other common desktop applications
• Remote control tools such as Dameware and RDP
• Basic networking skills including TCP/IP and the ability to configure network printers
• Awareness of all mainstream mobile technologies (RIM, Android, Apple etc.) specifically when related to
the school’s email systems
• 1
st and 2nd Line support experience
• Experience supporting and maintaining an asset database