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The Board Of Directors to ensure that the requirements of the law, and the processing of the customer are met and control through the process described in section 8.2 of this quality Handbook. By setting up and implementing the quality policy, quality objectives and tight control of the process are presented in a quality manual, Thanh Binh Phu Corporation of America offers a full guarantee the conditions necessary to meet the requirements of the customer. The company regularly collects the customer's opinion, complaint resolution, processing the feedback and reviews of customer satisfaction through the active exchange of information with customers (see 7.2), track, analyze and measure the level of satisfaction of clients (see 8.2.1).
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