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When the level of reliability of service in Riverside increased 1 unit, the degree of satisfaction of the client will follow the positive trend increase to 0.166 units. When the level of response of the services at the Riverside unit increased to 1, the client satisfaction levels will increase positive trend 0.228 units. When the level of assurance services in the Riverside unit increased to 1, the client satisfaction levels will increase positive trend 0.376 units. When the level of empathy of the service increase unit 1 at the Riverside, the level of satisfaction of clients will follow the positive trend of rising up 0.348 units. When tangible means of service in Riverside increased 1 unit, the degree of satisfaction of the client will follow the positive increase 0.151 units. The beta coefficients are greater than 0 indicates the independent variable positive impact the customer's satisfaction, that the elements are correlated with satisfaction. This result also confirms the hypothesis outlined in the model, there are 2 accepted hypothesis and test match.
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