Can I cancel my booking, get a refund or make changes for free if I cannot fly due to a medical condition, an emergency at work/home, national service commitments, court case, visa problems, problems encountered at immigration & customs checkpoints, and other unforeseen circumstances?
All bookings on Tigerair are on a confirmed basis and strictly non-refundable. We keep our fares low by implementing stringent cost control measures in our operations. We are not able to offer refunds or compensation for any monetary or other losses, or inconvenience caused arising from any missed flights including these and other reasons.
However, you can make changes by paying the applicable fees and fare difference. Please click here for our fee schedule .
Changes, subject to availability, can be made up to 4 (four) hours before the scheduled departure time.
To protect your interests in the event of unforseen circumstances, we recommend that you consider purchasing the appropriate travel insurance that suits your needs.