To communicate effectively, phrase your words clearly and positively. Your words and the explanations you give affect thoughts and determine emotions. Use your phrases with care. Talk and write in ways that allow for accurate description of your experience, thoughts or ideas. Do not expect people to assume and guess what you are trying to say.
Speak with specificity by avoiding words like always, never, every, or all. When you say to your team member that they are always late when in fact they were late only twice, you are attracting an argument.