尊敬的 Hang Yu Leung：十分感谢您花时间告诉我们有关您在

尊敬的 Hang Yu Leung：

十分感谢您花时间告诉我们有关您在 Novotel Bangkok Ploenchit 的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。

在 Novotel，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。

非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。

谨启

Results (English) 1:

Dear Hang Yu Leung:Thank you for taking the time to tell us about your experience of Novotel Bangkok Ploenchit. Unfortunately fails to meet your expectations, please allow me to express to you my most sincere apologies.At the Novotel, we pursued, continuous improvement, hoping to provide a high level of experience to every customer, so your feedback is very important for our improved. Please be assured that we are taking the appropriate measures to deal with the problem and prevent future recurrence.Thank you to inform us with your concern, hopefully in the near future have the opportunity to offer you a better service.Yours sincerely,

Results (English) 2:

Dear Hang Yu Leung: very grateful to you for taking the time to tell us about your experience at the Novotel Bangkok Ploenchit. Unfortunately failed to meet your expectations, please allow me to express my most sincere apologies. In Novotel, we pursued, continuous improvement, hoping to provide a high level of experience to every customer, so your feedback is very important for us to improve. Please be assured that we are taking the appropriate steps to solve the problems and prevent future recurrence. Thank you to inform you of our concern and hope to in the near future to offer you better service. Sincerely,

Results (English) 3:

Dear Yu Leung:

Hang, thank you for taking the time to tell us about your experience in Bangkok Ploenchit Novotel. I regret to fail to meet your expectations. Please allow me to express my deepest apology to you..

in the Novotel, we pursued, continuous improvement, hope to provide a high level of experience to every customer, so your feedback is very important for us to improve. Please be assured that we are taking appropriate measures to address the problems and prevent future recurrence.. Thank you

tell your worries to us, hope to have the opportunity to serve better for your service in the near future.

Yours faithfully