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The service behavior can be expressed from 2 sources.1. Ideas or Attitudes. If a service provider feels about his/her job responsibilities, supervisors, organizations and customers, therefore, his/her ideas or attitudes would reveal service behavior just like that. Positive thinking in service, readiness and willingness to serve can be easily touch by customers including somebody who close to him/her.2. The skill of Service. If he/she has not been learned correctly, of course, an error in service can be occurred unforeseen or unexpected.
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