Our case organization is a medium size business unit
(around 120 employees) of a bigger organization that is one
of the leading IT service companies in Northern Europe
with over 16 000 employees. The company provides IT,&D and consulting services for various industries, such
as banking and insurance, energy, telecom and media, and
healthcare. Our pilot was implemented together with the case
organization and the MaISSI research team. Improvement of
measurement activities was considered as a very important
improvement target in the case organization and was selected
to the main topic for the pilot project.