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In order to project a positive, strong, and consistent identity, firms as diverse as Caterpillar,Walt Disney, and The Body Shop have established formal policies, criteria, andguidelines to help ensure that all the messages and sensory images they communicate reflecttheir unique values, personality, and competencies. One rationale for such corporateidentity programs is that they can generate synergies that enhance the effectiveness and efficiencyof the firm’s marketing efforts for its individual product offerings. By focusing ona common core of corporate values and competencies, every impression generated by eachproduct’s design, packaging, advertising, and promotional materials can help reinforce andstrengthen the impact of all the other impressions the firm communicates to its customers,employees, shareholders, and other audiences, and thereby generate a bigger bang for itslimited marketing bucks. For example, by consistently focusing on values and competenciesassociated with providing high-quality family entertainment, Disney has created anidentity that helps stimulate customer demand across a wide range of product offerings--from movies to TV programs to licensed merchandise to theme parks and cruise ships.
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