Hi methai14,
The seller has responded to you and offered another solution to solve this issue.
Seller's message:
" dear buyer, have you received your item? if yes, could you pls close the case for us? wait for your reply. nice day!"
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.
You can also view the details of this request in the Resolution Center.