• Impact: The impact of the case (for example standard
impact, major impact or note).
• Business impact: How case affects to the service or
the business (for example no business impact and minor
error or esthetic).
• Priority: Priorities of cases: 0 - undefined, 1 - urgent,
2 - high, 3 - medium and 4 - low.
• Cases: Some particular cases.
• Group by: Days, weeks, years.
• Graph: The graph of the metric can be presented as a
line graph or a bar graph.
• Point labels:Yes or no.
• Graph between days: The starting point and the
ending point for the graph.
• Search profile: Search for a particular saved user
profile.
• Save search profile: Save the current user profile.
• Target limits: This is used for the traffic lights (explained
later in this paper)