In this paper we focus on the role of atmosphere as a tool for enhancing organizational performance. We report the findings of an exploratory study conducted to gather insights into how two groups (design experts and hospitality managers) view atmosphere and how they try to make improvements in the atmosphere of their establishments. In the next section, we report our research methodology. Subsequently, the findings from our investigation are presented. This is followed by analysis and interpretations of the reported findings. Finally, theoretical and managerial implications are highlighted. Avenues for further research are also pointed out.