The DOPP provided for Citizen Community Boards (CoBs) to mobilise the community in the development and improvement of service delivery through voluntary and selfhelp initiatives. CCBs played a major role in the transformation by creating a sense of ownership. They were given the legal right to enable citizens to actively in development activities, plus an earmarked budget that could be carried over from year This introduced transparency and accountability to the development process, as communities became active participants in projects instead of being passive beneficiaries