Please provide any new information or call out any earlier mis-representation. We generally do not reverse our decision, although there are a few scenarios where we might:
I filed a claim because my order did not arrive, however it was denied because the seller has tracking that shows a delivery. I reviewed the tracking information and contacted the shipping company and found out that the order was not delivered to my address. I have the information from the shipping company to confirm this so I would like to have my claim reopened.