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We are writing about your contact with us regarding penalty notice 3115242397.
We examined the details of the penalty notice and, using our Review Guidelines, considered the
issues you raise. While we concluded the penalty notice was correctly issued, we have
determined a caution should apply in this instance.
Please make every effort to follow Sydney Trains ticketing and Opal requirements because similar
leniency will not be given in the future.
When travelling on an Opal Card you must ensure that you tap on when commencing your journey
and tap off at your destination. You must ensure that the green tick light is displayed before
proceeding. Failure to tap on or off may result in the issue of a penalty notice even if you are
charged the default fare or using travel rewards.
Your Opal Activity Statements shows that you are tapping twice prior to boarding your train. By
tapping twice you have cancelled out the original tap on and you have therefore failed to pay the
correct fare for travel.
Please ensure that you read the conditions of use at opal.com.au to avoid similar offences in the
future.
You do not need to pay the penalty
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