Sorry that ,still haven't get the reply from you ,may i know have you received your item or the item you received is not as the description ? Because the first time we received the message said that you haven't get your order ,but in the same day we received the message said that you open a claim said the item was not as description ,so i'm a little confused for the problem you have .would you mind to take few times and let me know this ,i'm glad to help you on solve this problem .