Thank you for contacting us. Sorry to hear that you still not receive this package. International postal parcels take about 3-4 weeks in transit. We advise you to contact with your local post office to check it, maybe the item is there. This package maybe lost during the transit if you still do not receive the item after you check it. Do you agree we offer a reshipment to you as compensation? Looking forward to your reply."
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.
You can also view the details of this request in the Resolution Center.