In some cases, we've found that the product eventually arrives after a claim is reimbursed. If you've received this order, please let us know by replying to this e-mail and placing an 'X' in the box below. If you're unable to place an 'X' in the box below, you're welcome to reply to this message and confirm that the merchandise has been delivered. Your confirmation of receipt will provide us with authorization to withdraw the claim and recharge you for this order.