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Colombian NPOs need to make a greater effort in the use of social media as a communication strategy. Particularly,we recommend paying greater attention to the advantages that Facebook provides as a strategic tool for fostering thestakeholders’ involvement with the organisation. In doing so, they could find a cost-effective alternative to mobilize societytowards their mission.Having examined factors that affect the use of social media by Colombian NPOs, we observe that “network activity”stimulate a greater use of Facebook as a communication and dialogic strategy. This finding is in line with previous literaturethat posits that Facebook provides successful dialogic outputs in advocacy organisations (Bortree and Seltzer, 2009). In thisregard, we have added that in the case of NPOs that operate in countries with very limited resources and with a high levelof corruption, such as Colombia, the “frequent online contact” of the organisation with their stakeholders seems to be an“incentive” to enhance the content implemented in such online platforms.In addition, our results indicate that “internationalisation” promotes the use of Facebook as a communication channel.This data shows the growing role of web technologies in public relations and particularly points out that social mediaare becoming a key part of NPOs’ internationalization strategy. This behaviour could be due to NPOs from Latin Americancountries strongly depending on international aid agencies and foreign donors therefore; they could be using Facebook to
move their stakeholders closer to the organisation and to maintain and increase their activities of cooperation
Moreover, the greater experience in social media brings a better use of Facebook as a disclosure strategy. Zorn, Grant, and
Henderson (2013) pointed out that the experience in social media conditions its use for resource mobilization. Therefore,
we add that the familiarity with these tools seem to increase the use of contents that ensure the broadcast of relevant
information (video, links, etc.).
This study contributes to the existing literature as it analyzes factors that have been previously examined only in developed
countries; and also offers fresh insight into the value of social media in NPOs’ internationalization. For practitioners,
it shows the benefits that social media offer to increase international relations and confirms the need for more activity and
familiarity with this tool. The research is limited in the Colombian case so it would be very interesting for future studies
to contrast whether this factor is also significant in NPOs from other less developed countries. Likewise, future researches
should examine other internal and external factors.
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