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Besides listening to, the leader also needs to learn the art of feedback with the comments of staff present. The way to show his respect and understand the opinions of employees is summarized back to the main idea after they presented their comments and don't be in a hurry to conclude shortly after the staff has just presented is done, because that would create the feeling of a lack of enthusiasm, are in a State of rush and want to end the Exchange as soon as possible. For example: before the leader launched his solution, determination, be summarized by the sentence as: "so, according to you, sister, the issue here is ...?".
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