TNB utilizes numerous suppliers and partners to
support the administrative, business, operational, and technology
infrastructure of the bank (Figure P.1-4). Key suppliers
and partners are invited to interact regularly with TNB, and they support strategy, process improvements, and innovation. Several partners and suppliers participate in strategic planning
and the TriView Operational Excellence (TOE) process.
Great Smoky Marketing and J-Pro have been instrumental in identifying innovations in support of the paperless initiative, for example.