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A: I wouldn’t say it’s completely different, although in the service industry the emphasis is firmly on personality and behaviour. At the Berkeley, the recruitment process involves various stages, including interviews, a competency-based questionnaire and, for some positions, a technical or practical trial. The process may vary slightly depending on the position applied for. For example, an application for a management position may involve up to five personal interviews. While this may sound excessive to some, we believe that it is critical to find the right person. This process also gives the candidate the opportunity to meet various people within the organisation and gives us the chance to understand the candidate’s values and motivation.
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