Within three business days, please email this information to the buyer at [e-mail address removed] with a cc to seller-guarantee@amazon.com:
- Order ID in the subject line
- Return Address
- Return Merchandise Authorization (RMA) number (if appropriate)
- Details of Pre-paid return label (if appropriate)
- If you issued a partial refund, please explain why
- Other information (e.g., tracking information for a replacement item)
A late or insufficient response may result in granting this claim to the buyer.