As per our conversation via phone, you have confirmed the uptime at 18:04 (UTC+7) on 1 September 2014.
In addition, we would like to inform you that we do our best effort support to find solution for problem improvement which caused by JasTel's management.
Moreover, for the official report we will provide to you in urgent.
We deeply apologize again for any inconvenience that caused to you and we truly appreciate your kindness.
Thank you.