thanks for keep me informed for it.
I am really sorry to hear that you still haven't received the sent package.
very sorry for this inconvenience. but both the post office and we are doing best to speed up. So please don't worry about it.
in this situation,maybe it has been hold by customes for long time,we are not sure what's happening,when do you use the item?we could arrange the reshippment to you via another shippment for you at once. if you are urgently, we can offer a FULL refund firstly. so what's your opinion? hope to hear from you soon
Have a nice day.