Facilitating Goods: The material used by or provided to passengers e.g. a single journey token, a stored value card, a period pass.
Information: Operations data or information provided for passengers to enable efficient and customized service e.g. headway, locality map, direction signage, remaining value in a smart card.
Psychological Benefits: Passengers may sense or observe benefits by the senses e.g. service quality, staff’s attitude, on-time departure or arrival, the security of a parking area.