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1. What are the benefits of BIOCO realized from the use of the balanced score card? A balanced scorecard has four views, customer perspective, the internal business perspective, innovation and learning perspective, and the financial perspective. Using the balanced scorecard, BIOCO know what customers need is. It helps to meet the needs of BIOCO clients better. About the internal business perspective, BIOCO can clear the vision and strategy of the company. BIOCO can adjust strategies according to the balanced score card can be. In addition the balanced score card link everyone in the company and increase communication between each other. Meanwhile, the scorecard details the business goal of the company to all the people and guide each employee worked for the business objectives. It will help the company to meet the customer's expectations. Balanced scorecard also BIOCO help find disadvantage of it and find a way to solve the problem. By helping to meet the expectations of customers and the company itself, improved BIOCO can achieve a better financial principles. All the benefits for BIOCO from using balanced score card. 2. Do you think that the way BIOCO is useful in helping the it Department mounted its goals with the company? Why or why not? In BIOCO, vision and strategy of the company was converted to a company's strategic plan for the long term, which in turn are used to create a map of the company's strategy. I think it helps it departments to mount his goals with it. To measure the progress of BIOCO way, companies need to use the balance for each Department of the company. And it underlines how the strategies and related tactics must be made and measured at all levels. So, for it departments, first of all, it helps the IT Department clearly his mission-make requests for the company's business plan. Internal business perspective for a good measure of performance for it departments. And help IT to learn and Explorer the way to provide a better solution for the needs of the company. Also it helps IT to realize the things about finance for their projects. Balanced scorecard can also solve the problem of communication. This is an important issue for it departments from how to balance the needs of the company and provide the IT is hard thing for both the company and the IT. Good communication can help companies to find solutions. BIOCO way help the senior IT managers understand their organization's performance and measure it in a way that supports the company's strategy. Because the IT Scorecard is aligned with the business scorecard and ensure that measures are used by IT are supporting the goals of the company, how BIOCO help promote the link and remove the project has potential issues and impacts. 3. Do you think BIOCO approach can be successfully implemented in the large companies? Why or why not? If so, what, if any, adjustments need to be made? I don't think BIOCO approach can be successfully implemented in larger companies. BIOCO is a medium-sized company growing. So, the balanced score card for all the sections/departments can work perfectly. Since the company is on the path of development, their business strategies simply and easily is to translate for the Department and their staff. In addition it is easy to measure performance according to the four perspectives of the balanced score card. But for large companies, the complex structure and a large number of employees, location will cost the company a large amount of resources to achieve this BIOCO approach. So, if the big companies want to use this method, they need to simplify the balanced score card to the core parts link. Each Department should make their balance sheet according to their performance and business strategy of the company. In this process, companies need to train every Senior Manager. The Executive Directors of the company should set the business goals for the company, in addition to that, the Chief Executive should also set the bottom line for each Department and help different parts to communicate. Due to the complex organizational structure, the company needs to increase your frequency, adjusting, remove the strategic initiative from the figures in the vote. By using the senior professional managers and continuously change the short-term strategic initiatives in the limited amount of core parts, BIOCO approach may work for large companies. 4. BIOCO has recently been sold and now has a new CEO. Do you think that the way BIOCO will succeed under the new ceo? Why or why not? I don't think the way BIOCO will succeed under the new ceo. Establish business goals, translate it to different parts and tuning performance under strategic initiatives in different time requiring a professional CEO who is good in the balanced score card method. According to the article's case, the ceo can be a powerful champion of the balanced score card and be considered a guru in the House for this method. So, BIOCO approach is working well. But for the new ceo, first of all, the CEO must prefer this method and want to use this method to manage the company. If not, there is no way how BIOCO success under the new ceo can. After that, the new ceo should know how to make balanced score card method. He needs to know how to translate the strategy into strategic company parts for different parts, tracking the whole process and adjust if necessary. In addition the CEO needs to alleviate the problem of communication between the departments. All of these require a ceo with specific abilities to complete them. It's hard to find a right person who is qualified to make them. If the new ceo made a number of new methods, the company can operate well. But the new CEO wanted to keep specific, this unique way with a strong personal properties to manage the company. I don't think it will work well.
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