CBTL evokes a feeling of coziness and comfort. Unlike its rival Starbucks, which provides consumers with social approval and a strong brand identity which consumers want to be associated with, most regular patrons of CBTL feel warmth, welcomed, and a sense of belonging when they enter the stores. They feel at ease with themselves and without the need to impress. However, there is no definitive consensus (i.e. one word to sum the brand up) amongst consumers on the emotional response and reaction to the brand.