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In 1983, while on a company trip to Milan, Italy, Schultz observed the immense popularityof coffee, which was central to the national culture. In 1983, there were around 200,000coffee bars in Italy and 1,500 coffee bars in Milan alone. The espresso8 bars in the cities hadtrained baristas9 who used high-quality Arabica beans to prepare espresso, cappuccino, andother drinks. Schultz witnessed that though each coffee bar had its own individual character,all provided a sense of comfort and the ambience of an extended family. During his week-longstay in Milan, he made frequent visits to espresso bars. These visits were a revelation toSchultz, which he described in his book10 thus:
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