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Items are typically shipped within 3 working days after payment has been verified (sat & Sun and most national holidays excluded.).3. Free shipping to worldwide by EMS (Express Mail Service). We are pleased to ship to most countries and areas, however, are the following things not provided with free shipping offer: Saudi Arabia, Angola, Kenya, Netherlands, Nigeria, the Czech Republic, Croatia, Hungary, Russia, Ukraine, Georgia, Bulgaria, Bhutan, Maldives, Mexico, Brazil, Romania, Estonia, Latvia, Poland, South Africa, Bahrain, United Arab Emirates, Kuwait, Qatar and others. Please contact us for payment to confirm whether you are in free shipping areas or not.4. Once we receive your package, we will send you the tracking number as soon as it is available. Package transitting time normally takes 7 to 14 business days, depending on destination, holidays and factors outside of the control Postal Service. If there is a little delay, you can have more patience.Refund/ExchangeWe are proud of our reputation for good service, but if for any reason you are not satisfied with your purchase, please contact us by email, we will help you with an Exchange or refund.Please return to us within 14 days of receipt. Non-defective items must be returned in their original, undamaged packaging and must be in an unused condition. If we find that the product returned to us is not fully re-saleable condition, we reserve the right to refuse the claim for repayment of the item or subtracting up to 50% off the retail price of the refund claim.Please note that shipping and packaging prices are non-refundable, except defective items.defective itemsThe points will be checked by our product Assessments team and if the item is deemed defective due to production or tissue malfunction, our shop to pay or replace or free to replace. If deemed not to be defective, it will not qualify for an Exchange or refund on the basis of this kind of return.Exchange* All international returns must be returned to our shop within 14 days of receiving the order.* The shipping for international exchanges should be paid by the customer (unless the failure was caused by us). All duties, taxes, or fees to be paid for the returned items are the sole responsibility of the customer.return instructionsFollow the instructions below to return an item:Please send us an e-mail to specify the reason for the return on the first, our staff will provide you with the shipping address.Be careful when unpacking and repacking of your products.Please insert a piece of paper contains the following information:* Your name registered on our store.* Order number* Specify the reason for returning the object* The email address you used to login to our shop.Please put this piece of paper, and to return the product, in a plot, and mail to us. Give us the tracking number as soon as you have shipped them back. We take no responsibility for the return of the goods that have been lost during transport. If you are worried, then we recommend you to send the goods by registered post and retain proof of shipment.
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