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CRM is one of the most talked about topics in the IT industry in recent years. The reason why the CRM is concerned by more and more enterprises is that it allows the enterprise to gradually shift from a product-centric to a customer-centric. Enterprises turned their focus from a pure market share to a share of valuable customers, and customer-centered management is the application of CRM department. CRM, as a software system, not the same as with other software, is widely implemented in the front office area of the relationships with customers, such as marketing, travel route selection, service and technical support. In terms of the travel agency, in the CRM software systems to customers as the main line system organizations, it can advance the software technology marketing, travel agents, tour routing, service and 2. DEVEPMENTOFCRMSYSTEM
2.1 Development
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