Results (
Thai) 1:
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• Consider the proliferation of CSR information that the organization produces. Are the messages consistent and current in public reports, speeches, and handouts/presentation materials and on the organization’s Web sites? How is disclosure and updating controlled? Are the messages relevant to the organization’s mission, goals, objectives, and commitments? • Has the organization made a decision to report information consistent with reporting standards, such as the Global Reporting Initiative? Can the information be compared with the organization’s competitors or industry peers? • How are CSR strategies and priorities established and communicated? How are they integrated into decision making and approval processes (e.g., budget, appropriations, mergers, acquisitions, and joint ventures, performance evaluation and bonuses, leadership training, and stakeholder relations)? What takes precedence when there are competing objectives? • Is the organizational structure of CSR responsibilities and authority documented for all elements? Are responsible positions staffed with experienced and qualified individuals? • Is the organization signatory to voluntary standards of performance? Why or why not? Were the standards adopted by management, or by the board? How are they integrated into management practices? How is compliance monitored in the organization? • How does the organization manage compliance with local and international laws? Does the organization meet standards required for inclusion in environmental or social investment funds? Why or why not? • Can the CSR — especially environmental or human rights — activities of external business relationships impact the organization’s reputation? If yes, then contracts should include CSR performance terms and conditions, and compliance should be tested. The internal audit activity may be involved in such tests or receive reports on results of tests done by others. • Can the CSR activities of customers impact the organization’s reputation? Would the organization refrain from selling products to organizations with irresponsible or unsustainable practices? Does it provide programs to encourage or facilitate customers to be responsible with its products? • How well controlled are the mechanisms put in place for capturing CSR information and developing and reporting performance metrics? What spreadsheets are used, and are there adequate spreadsheet controls to ensure complete, accurate, and timely information? • If the organization publishes a CSR report: o Is the disclosure process for CSR results as rigorous as for financial reporting? o Does it contain clear messages that are aligned with the company’s vision and commitments? o Does it contain balanced reporting (i.e., the good with the bad), performance measures, and trends? o Does it help the reader understand the issues and the organization’s accountabilities? o How does the organization’s CSR program compare with others? o Has it competed for awards? Has it received recognition in other benchmarking programs? o How good is the CSR report? Has it been benchmarked by independent organizations? o Has the organization asked for feedback? What did the feedback say, and what was the organization’s response
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