and communication and diagnose problems but also
facilitates inter-understanding and integration among supply
chain members, as a result, overall customer satisfaction as
well as competitiveness and profitability should be increased.
It is therefore of critical importance for firms to be able to
assess their own supply chain performance as a starting
reference. This paper aims to formulate, develop and test a
new tool to assess supply chain performance entitled the
“supply chain performance assessment tool” or “SCPAT” in
short.