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Protect the brand from the requested "hard support"In the current rapid development of the mass media, an unhappy customer will quickly for many people, from family, friends, until you know the society about their story. But sadly, the negative feedback always be spread quickly and have a lasting impact. Under the pressure of social network media, not just customer dissatisfaction but also lots of other customers are expected to handle. However, when you take out a solution for the job, not least time you faced with unreasonable demands of customers. So should you meet them all just to placate customers and resolve the incident in the shortest time?
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