Forgot your PIN?
If so, you have three chances to enter it correctly. If the third attempt fails, for your protection, you'll be locked out and unable to access your accounts online. If this occurs, please call 1-800-374-9700 (for Text Telephone, TTY, call 1-800-788-0002) and we'll reset your PIN which gives you three more tries.
If that doesn't work, then you'll need to visit a Citibank Financial Center to request a new PIN. Here's what you'll need: Your Citibank® Banking Card
Two current forms of ID, one of which must have a photo. Valid IDs include: Driver's license or Learner's Permit
Government ID
Student ID
National credit card
US passport
Non-US passport
Medicare card (must be 65 or older)
Employee ID (from a well known firm)
Trade license
Alien registration card
Naturalization certificate
With valid ID, you can create and start using your new PIN immediately.
If there's no Financial Center near you, please call 1-800-374-9700 for assistance.
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