Consumers' high expectations for se

Consumers' high expectations for service extend beyond what an agent typically provides in the office. Seventy-five (75) percent of respondents said it is important for their agent to call regularly to review insurance needs, while 45 percent said that they want their agent to offer policy access via the Internet. To help fulfill consumers' need for online service, Progressive authorized agents can now link their agency Web site to the company's policyholder self- service site, personal.progressive.com . This gives independent agents' Progressive policyholders online customer service and policy access 24 hours a day, 7 days a week.

Progressive (NYSE: PGR), in business since 1937, is the nation's fourth largest auto insurance company and the largest writer of auto insurance through independent agents. The more than 30,000 independent agencies that represent Progressive combine the power of personalized service and counsel with Progressive's trusted brand, superior 24/7 service, innovative technology and competitive rates. Progressive authorized agents can logon to the company's agent- dedicated Web site, ForAgentsOnly.com (FAO) to access customer policies, state and countrywide news, and other interactive features.

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Responsive Service and Expert Counsel Valued Most

MAYFIELD VILLAGE, Ohio, Feb. 11 /PRNewswire-FirstCall/ -- Consumers continue to expect an extremely high level of service from their insurance agent, according to a survey by Progressive Insurance (NYSE: PGR), the country's fourth-largest auto insurer and largest auto insurer through independent agents.

Progressive surveyed 900 auto insurance consumers across the country who purchased their policy from a local agent. Nearly all of them -- 99 percent to be exact -- said that they want their insurance agent to be responsive and available whenever needed. This overwhelming expectation for service was reflected throughout the survey results, which revealed that consumers want local availability, expert counsel and advice, the ability to handle all their insurance needs, and online access to their policy -- all from their agent.

Consumers said that having someone in their community is important to them: 92 percent of respondents said they want their agent to have a local office where they can go for sales and service. And they're drawn to a particular agent through a combination of referrals and advertising. Fifty- nine (59) percent said a family member, friend, or co-worker recommended them to their current agent, while 27 percent said they found their current agent through advertising in the local Yellow Pages, an office sign, or other advertisement.

Consumers also expect their agent to provide unbeatable service and advice. Ninety-five (95) percent of the respondents said it was important for their agent to offer expert counsel. Ninety-two (92) percent said that it is important for their agent to handle all of their insurance needs, despite the fact that only 38 percent said representing more than one company was important.

Consumers' high expectations for service extend beyond what an agent typically provides in the office. Seventy-five (75) percent of respondents said it is important for their agent to call regularly to review insurance needs, while 45 percent said that they want their agent to offer policy access via the Internet. To help fulfill consumers' need for online service, Progressive authorized agents can now link their agency Web site to the company's policyholder self- service site, personal.progressive.com . This gives independent agents' Progressive policyholders online customer service and policy access 24 hours a day, 7 days a week.

"As the country's largest provider of auto insurance through independent agents, we weren't surprised to learn that local access and responsive service are important to consumers," said Bob Williams, Progressive's agent business leader. "We know that independent insurance agents are uniquely suited to provide the kind of personalized service and counsel that consumers want. Combined with Progressive's 24/7 service, well known brand, and competitive rates, our agents are able to attract more of the millions of consumers who want to buy insurance locally. We are proud of our partnership with independent agents, and of our leadership role in providing them with competitive products as well as the services and technology they need to meet the ever-growing demands of consumers."

Progressive (NYSE: PGR), in business since 1937, is the nation's fourth largest auto insurance company and the largest writer of auto insurance through independent agents. The more than 30,000 independent agencies that represent Progressive combine the power of personalized service and counsel with Progressive's trusted brand, superior 24/7 service, innovative technology and competitive rates. Progressive authorized agents can logon to the company's agent- dedicated Web site, ForAgentsOnly.com (FAO) to access customer policies, state and countrywide news, and other interactive features

Results (English) 1:

Consumers ' high expectations for service extend beyond what an agent typically provides in the office. Seventy-five (75) percent of respondents said it is important for their agent to call regularly to review insurance needs, while 45 percent said that they want their agent to offer policy access via the Internet. To help fulfill consumers ' need for online service, Progressive authorized agents can now link their agency Web site to the company policyholder self-service site, personal.progressive.com. This gives independent agents ' Progressive policyholders online customer service and policy access 24 hours a day, 7 days a week.Progressive (NYSE: PGR), in business since 1937, is the nations fourth largest auto insurance company and the largest writer of auto insurance through independent agents. The more than 30, 000 independent agencies that represent Progressive combine the power of personalized service and counsel with Progressive's trusted brand, superior 24/7 service, innovative technology and competitive rates. Progressive authorized agents can logon to the company agent-dedicated Web site, ForAgentsOnly.com (FAO) to access customer policies, state and countrywide news, and other interactive features.Full Text Translate Full text Turn on search term navigationResponsive Service and Expert Counsel Valued MostMAYFIELD VILLAGE, Ohio, Feb. 11/PRNewswire-FirstCall/--Consumers continue to expect an extremely high level of service from their insurance agent, according to a survey by Progressive Insurance (NYSE: PGR), the country fourth-largest auto insurer and largest auto insurer through independent agents.Progressive surveyed 900 auto insurance consumers across the country who purchased their policy from a local agent. Nearly all of them--99 percent to be exact--said that they want their insurance agent to be responsive and available whenever needed. This overwhelming expectation for service was reflected throughout the survey results, which revealed that consumers want local availability, expert counsel and advice, the ability to handle all their insurance needs, and online access to their policy--all from their agent.Consumers said that having someone in their community is important to them: 92 percent of respondents said they want their agent to have a local office where they can go for sales and service. And they're drawn to a particular agent through a combination of referrals and advertising. Fifty-nine (59) percent said a family member, friend, or co-worker recommended them to their current agent, while 27 percent said they found their current agent through advertising in the local Yellow Pages, an office sign, or other advertisement.Consumers also expect their agent to provide unbeatable service and advice. Ninety-five (95) percent of the respondents said it was important for their agent to offer expert counsel. Ninety-two (92) percent said that it is important for their agent to handle all of their insurance needs, despite the fact that only 38 percent said representing more than one company was important.Consumers ' high expectations for service extend beyond what an agent typically provides in the office. Seventy-five (75) percent of respondents said it is important for their agent to call regularly to review insurance needs, while 45 percent said that they want their agent to offer policy access via the Internet. To help fulfill consumers ' need for online service, Progressive authorized agents can now link their agency Web site to the company policyholder self-service site, personal.progressive.com. This gives independent agents ' Progressive policyholders online customer service and policy access 24 hours a day, 7 days a week."As the countries largest provider of auto insurance through independent agents, we weren't surprised to learn that local access and responsive service are important to consumers," said Bob Williams, Progressive's agent business leader. "We know that independent insurance agents are uniquely suited to provide the kind of personalized service and counsel that consumers want. Combined with Progressive's 24/7 service, well known brand, and competitive rates, our agents are able to attract more of the millions of consumers who want to buy insurance locally. We are proud of our partnership with independent agents, and of our leadership role in providing them with competitive products as well as the services and technology they need to meet the ever-growing demands of consumers. "Progressive (NYSE: PGR), in business since 1937, is the nations fourth largest auto insurance company and the largest writer of auto insurance through independent agents. The more than 30, 000 independent agencies that represent Progressive combine the power of personalized service and counsel with Progressive's trusted brand, superior 24/7 service, innovative technology and competitive rates. Progressive authorized agents can logon to the company agent-dedicated Web site, ForAgentsOnly.com (FAO) to access customer policies, state and countrywide news, and other interactive features

Results (English) 3:

消费者很高的期望，服务延伸超出代理通常提供在办公室。七零五（75）的受访者表示，他们的代理要求定期审查保险需求是重要的，而百分之45的人说他们希望他们的经纪人通过互联网访问提供政策。为满足消费者的需要在线服务，渐进的授权代理商可以代理的网站链接到该公司的投保人自我服务网站，personal.progressive.com。这给独立代理人投保人在线客户服务和政策进行一天访问24小时，每周7天。

渐进（NYSE: PGR），在业务自1937，是美国第四大汽车保险公司和汽车保险最大的作家通过独立代理。30000多个独立机构，代表进步结合个性化服务的能力和律师的渐进的值得信赖的品牌，卓越的24 / 7的服务，创新的技术和有竞争力的利率。渐进的授权代理商可以登录公司的代理专用网站，foragentsonly.com（FAO）来获取客户的政策，国家和全国新闻，和其他互动功能。全文



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响应服务和专家顾问最看重

梅菲尔德村，俄亥俄州，211 /新华美通/——消费者继续期待他们的保险代理服务的一个非常高的水平，根据调查的前进保险公司（纽约证券交易所：PGR），全国第四大汽车保险公司和最大的汽车保险商通过独立代理。

进步调查900汽车保险全国各地的消费者谁购买他们的政策从一个地方代理。几乎所有的人——确切地说是百分之99——说他们希望他们的保险代理人，当所需要的响应和可用。这巨大的期望的服务是体现在调查结果，这表明消费者希望当地的情况，专家咨询和建议，以处理其所有的保险需求的能力，