Increased revenue and cost savings tend to drive
the implementation of clinical programs in healthcare,
and each pharmacy that provides MTM services
can have a new revenue stream. In fact, MTM has
been shown to be beneficial to both patients and
health plans in terms of patient care and associated
costs,1-4 and best practices would advocate implementing
MTM services into pharmacy work flow as face-to-face interactions
with patients. However, MTM’s financial incentives
and associated improved patient outcomes aside, a
large barrier to its widespread use remains: how to implement
MTM into community pharmacy work flow without
disrupting dispensing services.