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Fifth, look at the results of the analysis in the first part of the IPA, the importance and satisfaction levels are high. Consumers thinking of items rated as important, which is achieved due to the following content is the effort required to maintain. In this case students VN assessment items are important and real contentment should also endeavor to maintain the same current.
Quartile 2, the importance is appreciated, but the opposite of satisfaction should be low key investment. In this case, students VN assessment items is important, but in fact satisfied the low k should be improved urgently.
Quartile 3, importance and satisfaction levels are low. Students VN thinking about assessment items is not important to the improvement to increase satisfaction k also necessary to focus on improvements in other areas. Wednesday quarter, consumers think about the items rated as important k but higher satisfaction levels should be improved focus.
Finally, the study also has limitations.
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