There is no way that the customer and the customer was never asked to staff data sheets! In this case the way the data are, Yes, because only this is a busy year end.
Inform the customer that the customer never requested documents and information with the authorities yet. This case, the customer asked for information just before it was due to the busy end of the year.
The client says no and the client never requested document information to the authorities. In this case the customer asks for information only. This is due to the end of the year, busy.