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the link between costumer satisfact
the link between costumer satisfaction and costumer loyalty is especially interesting. one study of this link in the automobile, bisiness personal computer, hospital, airlines. and local telephone service markets concluded that completely satisfied costumers are much more loyal than merely satisfied costumer .
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link antara kepuasan pelanggan dan loyalitas konsumen terutama menarik. Satu studi link ini di mobil, komputer pribadi bisiness, rumah sakit, maskapai penerbangan. dan pasar layanan telepon lokal menyimpulkan bahwa benar-benar puas pelanggan lebih setia daripada hanya puas pelanggan.
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hubungan antara kepuasan pelanggan dan loyalitas pelanggan sangat menarik. salah satu studi link ini di mobil, Bisiness personal komputer, rumah sakit, penerbangan. dan pasar layanan telepon lokal menyimpulkan bahwa pelanggan benar-benar puas jauh lebih setia daripada pelanggan hanya puas.
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