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The quality of services of e-banking has not satisfied customers at higher levels such as depositing cash into accounts, registering to use the service must also go directly to the bank branch.Network quality, transmission speed, technical errors or terminals do not guarantee quality leading to poor service quality.The e-banking system develops independently, without close and sustainable links.The use of electronic signatures and electronic certifications has not been widely disseminated and has not shown an advantage over ordinary signatures.In addition to the above, new risks such as hackers attack, computer viruses ... scares customers and loses confidence in the service.
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