Tranquility is characterized by stress-free and restful elements. Hospitality establishments that cultivate this type of atmosphere emphasize serene and laid-back elements, as illustrated in the following quote:
Our conference participants normally stay overnight. We try to persuade all of them to do so.This is important in order to experience our total product. They take a relaxed walk in our park and enjoy our local food (manager, company B).
Functionality is characteristic for establishments that emphasize a corporate, trustworthy, smoke-free and clean image and is consequently particularly important for business hotels. The following quote exemplifies this:
We collaborate with 20 of the city’s most popular restaurants. They hold the same level ofquality as we do, and they are located close to our hotel. Our business hotel depends on a functional atmosphere, easy access to urban facilities of all kind (manager, company A).