Workflow design refers to the process of delivering health care. Workflow design encompasses the interactions among workers and also between workers and the work place. A useful framework for analyzing workflow design integrates approaches from several disciplines. For evaluating patient safety, workflow design includes task design and workplace design relevant to accomplishing the tasks. Task design includes such job characteristics as redundancy, complexity, distractions, and transfer of information and responsibility to others (“hand-offs”)(Landy, Conte. 2008).
Organizational factors refer to organizational culture, beliefs and values that affect the employees behaviors, in addition organizational structural the map that decide the culture, values and beliefs of work nature, it is a net of communication and decision making paths. Other organization-level factors include size, funding mechanisms, hospital type and culture. Also, such as the use of team structures and culture, more amenable to change (Nordin. et al.2013)