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Special needs
Booking for 10 or more Baggage
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•New regulations for hand luggage
•Luggage Upsize™
•Cabin baggage
•Sporting equipment
•Musical instruments
•Carriage of live animals
•Carriage of human remains
•Prohibited items
New regulations for hand luggage
General restrictions
In compliance with new guidelines set by the International Civil Aviation Organization (ICAO) on hand luggage, various countries have implemented restrictions on carriage of liquids, aerosols and gels on passenger hand baggage.
The following flights are subjected to the above regulation:
•Flights from Macau
•Flights from Vietnam
•Flights to and from Australia
•Flights from China
•Flights from Singapore
•Flights from Thailand
•Flights from the Philippines
Examples of liquids, aerosols and gels include:
•All liquids including beverages, soups and syrups
•Gels, including hair and shower gels
•Pastes, including toothpastes
•Creams, lotions and oils
•Contents of aerosol cans, including sprays, shaving foam, deodorants
•Mascara
•Liquid-solid mixtures
•Any other item of similar consistency
Note: The above items are some common examples and are not exhaustive.
The restrictions are as follows:
•Liquids, gels and aerosols will only be allowed in cabin baggage if they are kept in containers with volumes of not more than 100 ml each.
•These containers must be carried in a clear, re-sealable plastic bag. The total volume of the bag must not exceed 1 (one) litre.
•Each person is allowed to carry only one such plastic bag.
•The bag must be removed from cabin baggage and presented to security personnel for visual examination.
Medications and special dietary requirements, including baby formula:
•Are permitted in cabin baggage.
•Must be removed from cabin baggage and declared to security personnel at the checkpoint. These items may be subjected to security checks.
•Customers with prescription medicine are advised to bring along supporting documentation (e.g. ID cards, letters from doctors) as verification.
As some countries have imposed these restrictions on both arrival and departure flights, this may affect your ability to carry duty-free purchases onboard the aircraft. Customers are advised to check with duty free personnel before making their purchases.
Note: The above items are some common examples and are not exhaustive.
Passengers may still carry on board the things they would normally take in carry-on baggage, such as cameras, personal music devices, books and clothing.
Existing restrictions for carry-on baggage remain the same.
The following items will not be carried in any part of any Tigerair aircraft and cannot be carried in passengers checked or carry-on baggage:
Guns, firearms and weapons
Any object capable, or appearing capable, of discharging a projectile or causing injury, including: All firearms (pistols, revolvers, rifles, shotguns, etc.) Replica and imitation firearms, Component parts of firearms (excluding telescopic sighting devices & sights), air pistols, rifles and pellet guns. Signal flare pistols, Starter pistols, Toy guns of all types, ball bearing guns, industrial bolt and nail guns, cross bows, catapults, harpoons and spear guns, Animal humane killers, stun or shocking devices, e.g. cattle prods, ballistic conducted energy weapons (laser), lighters shaped like a firearm.
Explosives and flammable substances
Any explosive or highly combustible substance which poses a risk to the health of passengers and crew or the security/safety of aircraft or property, including: ammunition, blasting caps, detonators & fuses, explosives and explosive devices, replica or imitation explosive material or devices, mines & other explosive military store, grenades of all types. gas & gas containers, e.g. butane, propane, acetylene, oxygen - in large volume, fireworks, flares in any form and other pyrotechnics (including party poppers and toy caps), non safety matches, smoke generating canisters or cartridges, flammable liquid fuel, e.g. petrol/gasoline, diesel, lighter fluid, alcohol, ethanol, aerosol spray paint, turpentine & paint thinner, alcoholic beverages exceeding 70% by volume (140% proof).
Chemical and toxic substances
Any chemical or toxic substances which pose a risk to the health of passengers and crew or the security/ safety of aircraft or property, including: acids and alkalis, e.g. spillable "wet" batteries, corrosive or bleaching substances - e.g. mercury, chlorine, disabling or incapacitating sprays - e.g. mace, pepper spray, tear gas, radioactive material - e.g. medicinal or commercial isotopes, poisons, infectious or biological hazardous material - e.g. infected blood, bacteria and viruses, material capable of spontaneous ignition or combustion, fire extinguishers (excepting as authorised by fire protocols and as aircraft emergency equipment).
Luggage Upsize™
Passengers are offered the choice to save if they choose to travel with hand luggage only. Passengers who need to check baggage in have the option of selecting a Luggage Upsize™ option to suit their needs at the time of making their reservation. A corresponding fee will be charged per passenger per one way flight. This excludes, but is not limited to items such as sporting equipment.
Please refer to the Luggage Upsize™ page for full details.
At the time of booking, select the Luggage Upsize™ option for each passenger in your party who wants to upsize. The amount displayed will be added to your total flight purchase price. If you require a different upsize option for the return sector, please book your flight sectors individually and purchase the appropriate Luggage Upsize™ for each sector.
Passengers who have not pre-booked Luggage Upsize™ online at the time of booking have the option of doing so by calling the call centre up to 4 hours prior to departure. Passengers who do not exercise this option up to 4 hours prior to departure can still do so at the airport on the day of departure but will be limited to purchase only the 15kg baggage tier. Additional weight in excess of 15kg will be subjected to the prevailing excess baggage charges.
Passengers who pay the Luggage Upsize ™ fee at the time of booking or up to 4 hours before departure are not entitled to a refund of the fee in the event that they do not travel or do not carry the upsized luggage allowance of checked-in luggage.
Any excess over the Luggage Upsize™ option selected; will be charged per kilo at the prevailing rates in the common currency of the departure airport.
Cabin baggage
Passengers who are travelling on (TR) Tigerair Singapore and (IT) Tigerair Taiwan operated flights are allowed 2 pieces of carry-on luggage provided that each item does not exceed the dimensions of 54 cm x 38 cm x 23 cm, with a combined weight of 10kg.
Passengers who are travelling domestically in Australia on (TT) Tigerair Australia operated flights are allowed to bring one main item and one small item. The main item must not exceed the dimensions of 54 cm x 38 cm x 23 cm and the small item may be one of the following:
•Handbag/purse
•Coat
•Book
•Tablet or similar size device
•Umbrella
The combined weight of the two items may not exceed 7kgs per person.
Any cabin baggage that does not meet the above requirements will need to be checked in accordingly and airport baggage charges will apply